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Service with a Smile is the book written by Ronelle Ingram, a well-known customer service professional that gives you a whole new approach. This guide gives you powerful skills to:
- Turn bad situations into profitable ones
- Harness the power of shared knowledge
- Harvest practical benefits from industry competitions and awards
- Under promise and over achieve
- Improve service techs' behavior, and so much more!
Service with a Smile gives you solid, real-world, been-there, done-that advice. Written with 3 decades of on-the-front-lines training, you will be amazed at how easy it is to take this 'insider' information and use it to solve problems, increase profitability, and improve your life!
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